Shipping Policy

At ALTURD, we strive to ensure a seamless delivery experience. Please take a moment to review our shipping policy to understand how we handle your orders and shipments.

Order Processing Time

  • All orders are processed within 2-3 business days after order confirmation.

Shipping Charges

  • Shipping costs are included in the price of the product, so there are no additional charges at checkout.

Shipping Locations

  • Currently, we only offer shipping within India. However, we are working on expanding our services and hope to offer international shipping in the future.

Delivery Time

  • Delivery will be completed within 7-8 business days after order confirmation. 
  • Please note that delivery times may vary due to holidays or unforeseen circumstances.

Tracking Your Order

  • Once your order has shipped, you’ll receive a tracking link via email.
  • Use the link to track your order in real time.

Delivery Attempts

  • Our delivery partner will attempt delivery twice.
  • If both attempts fail (due to incorrect address or unavailability), the package will be returned. Re-shipping charges may apply in such cases.

Payment Options

  • We offer a variety of payment options for your convenience.
  • Currently, we only offer Prepaid payment option, however we are working on rolling out Cash on delivery (COD) option soon. 

Need Assistance?

  • For any enquiries or assistance, react out to us at support@alturd.com

Cancellations

  • If a cancellation request is received before we process the order, we will cancel it immediately, and a refund will be issued to the same payment method used for the purchase (bank account, debit card, or credit card).
  • If the product has already been printed, cancellation is not possible, and the order will proceed with normal delivery.
  • In some cases, we may need to cancel an order due to certain circumstances. We reserve the right to refuse or cancel any order at our discretion. Customers will be notified by email and the refund will be processed to the original payment method.

To request a cancellation, please email us at support@alturd.com