Frequently Asked Questions
What are the terms of the Returns/Exchange Policy?
For detailed policy terms, Please refer to our Returns/Exchange Policy
What are the terms of Shipping Policy?
For detailed policy terms, Please refer to our Shipping Policy
The product I want to return was bought on discount. Will I get refunded the full amount?
No. You will only receive the exact amount paid for the product.
Will I automatically receive marketing emails from you after registration?
You will automatically get subscribed to our marketing emails after registering with us. In case you do not want to receive these, you can click on the unsubscribe link in the email.
I wish to add few more products in my order. Will it be possible?
Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.
What should I do if my payment fails?
In case there is a failure in payment, please retry and keep the following things in mind:
- Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
- If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at support@alturd.com.
How do I know if my order was placed successfully?
- Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.
- You’ll receive another email once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!
How do I check the status of my order?
- To find out when your order is arriving, you need to first log in to your account.
- Click on My Account to see the status of your current order (as well as your order history). You can also simply click on the product from the Order ID to check more details.
- After your order has been successfully placed, you will immediately receive a confirmation and order details via email. Once your products have been shipped, you will be notified again via email.
- In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end with reasons and the revised shipping and delivery timelines.
If there are any other issues/ delays that come up, write to us at support@alturd.com, we will see what we can do to help.
Why is my order not showing?
This could be because of a technical error. Please share this with us over email - support@alturd.com
Can I ship the products to an address that is different from my billing address?
Yes, you can do that. Please check the address while placing an order.
Can I modify the shipping address of my order before it has been shipped?
Sorry, that is not possible at the moment as the system would have already passed the mobile number and address to our warehouse to pack and ship your product.
What if the product doesn't fit me?
No Problem. We will one-time exchange the product for a different size that fits you properly.
For more details, please refer to our Returns/Exchange Policy
Contact us at support@alturd.com